How can I check the status of my order?

Once the order is shipped from our warehouse, you will receive a tracking number and link via email and WhatsApp message. You can track your order with the tracking number and link provided. You can also track your order directly at https://baccabucci.clickpost.ai/

How do I cancel my order?

You can cancel your order by sending an email to crm@baccabucci.com with your order number in the subject line. However, it becomes challenging for us to cancel an order once the order has been shipped. You can also reach us at: Phone: +91-82877-31376 (Mon to Sat 10 am to 6 pm), WhatsApp: +91-8287731376 (Mon to Sat 10 am to 6 pm). Note: All pre-orders are final. Cancellation requests will not be accepted once the order is placed.

How can I exchange and return my order?

We offer an easy return and exchange policy, wherein you can raise a return or exchange request within 7 days of delivery. We have a reverse pick-up facility for most PIN codes. Return products are picked up within 2-4 business days by our courier. We also accept partial returns. To process your return or exchange, visit: https://baccabucci.clickpost.ai/return-exchange. Note: Rs.49 will be deducted as refund processing charges. In the interest of hygiene, we may refuse returns where the item has been worn, washed, or soiled. All pre-orders are final.

How can I get my money back after the order is returned?

Once the order is picked up by our courier partner and reaches us, our CRM team will inspect it. If the product is found in its original condition, a refund or exchange will be processed. Please send your bank account number and IFSC code to crm@baccabucci.com with your order number. Processing payments through the bank may take up to 3 to 4 working days. Note: Rs.49 will be deducted as refund processing charges.

How long will it take for my order to be delivered?

We ship 95% of our orders through Bluedart Air. Once shipped, delivery typically takes 1-2 business days for major metros, 1-3 days for state capitals, and 2-4 days for the rest of India. For North Eastern States and the region of Kashmir, it may take up to 4-7 business days. Delivery time may vary due to public holidays, severe weather, or other variables. Track your order at: https://baccabucci.clickpost.ai/

I want to change my shoe size or color, or modify my order. How can I do that?

Please send an email to crm@baccabucci.com with your order number and the changes you would like to make. We will make manual corrections for you. However, if an order has already been dispatched, changes will not be possible. You can also reach us at: Phone: +91-82877-31376 (Mon to Sat 10 am to 6 pm), WhatsApp: +91-8287731376 (Mon to Sat 10 am to 6 pm).

How do I know if I placed my order successfully?

Once you successfully place your order, you will receive a confirmation email and SMS/WhatsApp with your order details and order ID. You will receive another email and SMS/WhatsApp once your order is shipped. You can also track your order at: https://baccabucci.clickpost.ai/

How do I contact Bacca Bucci customer support?

You can reach us at: Phone: +91-82877-31376 (Mon to Sat 10 am to 6 pm), WhatsApp: +91-8287731376 (Mon to Sat 10 am to 6 pm), Email: crm@baccabucci.com, Address: G-152, First Floor, Near EDMC School, Gazipur, New Delhi, Delhi-110096.